Frequently Asked Questions

This section covers the frequently asked questions from our members. If you can't find a resolution to your problem, feel free to use the "request assistance" form and our team will get in touch with you.

What are the technical requirements to attend a Live Webinar?

As an attendee, you will require a computer with audio, a high-speed Internet connection and Adobe Flash player, which is already installed in 99% of computers.

Additionally we suggest installing the “Adobe Connect Add-in” which you can download here: https://www.adobe.com/support/connect/downloads-updates.html

Your webinar experience depends on your Internet connection speed. While most Internet connections will allow you to have an optimal webinar experience, if your internet connection speed or stability fluctuates during the webinar, your experience will be sub-optimal.

How can I print the C.E. Certificate after attending an Offline Event, using the C.E. Code

To claim your C.E. certificate please follow the steps below:

  1. Please make sure to login using your username and password. Don’t have an account yet? You will need to register. Registration on our website is free and easy!
  2. Find the “Dental CE Offline” tab on our website and click it to get to the Offline Events section.
  3. Find your offline event in the list. (tip: you can also search the event in the search box at the top-right side of the website)
  4. Once you found the offline event, please click it
  5. On the offline event page please locate the “C.E. Certificate” tab and click it
  6. Please type in the C.E. code provided and click on the red “CLAIM C.E. CERTIFICATE” button
  7. Once the page reloads, please click the “C.E. Certificate” tab
  8. You can now download or print your C.E. Certificate

Still having problems claiming your C.E. Certificate? Please let us know and we’ll activate the certificate for you.

How many questions do I have to answer correctly in order to get the CE credit(s)?

To pass the C.E. Quiz, the total number of correct answers must be at least 75% of the number of questions. For a 4 question C.E. Quiz you need to provide at least 3 correct answers while for an 8 question C.E. Quiz you need to provide at least 6 correct answers.

How to attend a Live Webinar from a smartphone or tablet?
To access a live webinars from a mobile device, please make sure to install the free Adobe Connect Mobile app from the App Store.

When webinar will start, just go to the website as you normally would, make sure you are logged in and press the launch button. The mobile device will switch you to the Adobe Connect Mobile app and the webinar will load.

Alternatively you can go to the website by pressing the “Launch Now” button in the “NOW LIVE” or “Webinar Reminder” emails you receive for each webinar.

Are the ADA CERP CE or AGD PACE CE credits approved by my local Dental Board?

In general, the ADA CERP and AGD PACE CE credits offered through ColgateOralHealthNetwork.com are approved by local Dental Boards. However, CE requirements may change at any time. Therefore, all dental professionals are encouraged to check with their state dental board to confirm the exact CE credits hours required for their particular license renewal and the total number of credit hours allowed through home study.

How can I print the CE certificate for a Webinar or Article?

In order to earn your CE Credits for the webinar, on-demand course or article please follow the instructions below:

1. Please make sure you are logged in. If you don’t have an account, you can create an account for free.
2. Please locate the webinar or article you want to take the C.E. Certificate for. You can do so by using the main menu and browsing the website or by searching the website for the course/article name.
3. Once you have located the webinar or article, please click it and this will get you to the course or article page.
4. In the middle of this page, you will notice a row of tabs ending with the “C.E. Certificate” tab.
5. Please click the “C.E. Certificate” tab
6. Please submit the short survey
7. Once the survey has been submitted you will have access to the C.E. Quiz.
8. Please answer the questions by checking the appropriate checkboxes. By submitting your answers and passing the quiz you will be taken to a page that will allow you to print the C.E. certificate.
9. You can now print the C.E. certificate.
10. You will also receive an email confirming the CE certificate.
11. We also keep track of your CE certificates and you will always be able to access them under your account.

How do I see the amount of CE credits obtained?

The amount of C.E. Credits obtained is shown, only when logged in into your account, on the top right area of the website. You can also view the courses you are registered for under the “My profile” section of the website.

How do I see if I am registered for a course?

All courses you are registered for will show under the “My profile” area of the website. The courses are categorized under 4 tabs: Webinars, Articles, Textbooks and Offline Events.

How do I update my contact information?

Please make sure to keep your account details up-to-date. Only this way the C.E. Certificates you are receiving are valid. To update your contact information, please visit the “My Profile” area of the website.

Can I watch a Live Webinar at a later date?

All Colgate Oral Health Network webinars are recorded. The recording is made available within 48 hours of the live webinar. We notify all registrants once the recording has been posted online.

How do I sign up for an Offline Dental Event?

Offline Dental Events are hosted by local Dental Study Clubs and have a limited attendance. We suggest that you contact your local Dental Study Clubs and inquire about upcoming Colgate Oral Health Network Offline Dental Events.

How do I launch a Live Webinar?

To attend a Live Webinar, please make sure you register for the webinar by pressing the “Register” button on the webinar page. At the time of the webinar, login into your account, go to the webinar page and press the “Launch Now” button.

15 minutes prior to Live Webinar we will also send you a “Now Live” email notification with a direct link to the webinar room.

How do I register for a Live Webinar or an On Demand Course?

To register for a Live Webinar, please login into your account then go to the webinar page and press the “Register” button. To register for an On Demand Webinar, please go to the webinar page and press the play button. This will register you for the On Demand Webinar and will also start the playback.

How can I change my email?

To change your email address, please go to the “my account” area of the website, find the “Email” field, type in your new email address and press the “Update Profile” button.

How can I reset my password?

To change your password, please go to the “my account” area of the website, find the “Password” field, type in your new password in both the “Password” and “Confirm Password” fields and press the “Update Profile” button.

If you can’t login into your account, you can reset your password here.

What kind of CE credits are offered?

All educational resources on Colgate Oral Health Network offer ADA CERP C.E. credits. Select educational resources also offer AGD PACE C.E. credits.

How can I take the C.E. Quiz?

To take the C.E. Quiz, please answer the questions by checking the appropriate checkboxes. By submitting your answers and passing the quiz you will be taken to a page that will allow you to print the C.E. certificate or download it as a PDF file. The courses you have taken the C.E. Quiz for which will also be added to your account, under My Profile.