:sharpen(level=0):output(format=jpeg)/up/2020/06/fearless-case.jpg "Fearless Case Presentations")
Receptionists, managers, hygienists and assistants know that patients usually wait until the doctor leaves the room to ask the hardest questions!
This course will help you to become more comfortable with discussing your patient’s treatment options. The ideal case presentation should relax the patient and not be a source of stress for you!
Participants will learn:
- Conversations for doubting or resistant patients.
- Which common questions to expect from patients.
- How to move your patients to yes by using non-clinical language
Presenters:
:sharpen(level=0):output(format=jpeg)/up/2023/05/Teresa-Duncan-3.jpg "Teresa Duncan")
Teresa Duncan MS
More courses with Teresa DuncanWith over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guides. Her podcast “Nobody Told Me That!” provides regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
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