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Improving Clinical Outcomes with Enhanced Communication
Dianne Glasscoe Watterson RDH, BS, MBA
Every superb dental professional needs two things – excellent clinical or technical expertise and excellent communication skills. This seminar dissects some of the most challenging communication scenarios in the dental office, such as what to say when patients reject treatment recommendations or x-rays. Other topics include one-on-one communication about patient homecare, barriers to communication, and reducing disappointments. Every attendee will gain useful information to improve his/her own communication skills. Doctors and all staff members can benefit from this seminar.
Participants will:
- Understand the cycle of communication
- Recognize barriers to communication
- Reduce disappointments through improved communication
- Learn how better communication will improve patient outcomes
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ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education.
ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
Tribune Group GmbH is designated as an Approved PACE Program Provider by the Academy of General Dentistry.
The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit.
Approval does not imply acceptance by a state or province board of dentistry or AGD edorsment.
The current term of approval extends from 7/1/2014 to 6/30/2019. Provider ID# 355051.
* Subject to certain conditions, including any relevant legal restrictions