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Improving Clinical Outcomes with Enhanced Communication
Dianne Glasscoe Watterson RDH, BS, MBA
Every superb dental professional needs two things – excellent clinical or technical expertise and excellent communication skills. This seminar dissects some of the most challenging communication scenarios in the dental office, such as what to say when patients reject treatment recommendations or x-rays. Other topics include one-on-one communication about patient homecare, barriers to communication, and reducing disappointments. Every attendee will gain useful information to improve his/her own communication skills. Doctors and all staff members can benefit from this seminar.
Participants will:
- Understand the cycle of communication
- Recognize barriers to communication
- Reduce disappointments through improved communication
- Learn how better communication will improve patient outcomes
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Tribune Group GmbH is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between Tribune Group GmbH and Colgate Oral Health Network.
Tribune Group GmbH Inc.
Nationally Approved PACE Program
Provider for FAGD/MAGD credit.
Approval does not imply acceptance by
any regulatory authority or AGD endorsement.
7/1/2019 to 6/30/2021.
Provider ID# 355051