:sharpen(level=0):output(format=jpeg)/up/2015/01/Improving-Clinical-Outcomes-with-Enhanced-Communication-11.jpg "Improving Clinical Outcomes with Enhanced Communication")
Every superb dental professional needs two things – excellent clinical or technical expertise and excellent communication skills.
This seminar dissects some of the most challenging communication scenarios in the dental office, such as what to say when patients reject treatment recommendations or x-rays. Other topics include one-on-one communication about patient homecare, barriers to communication, and reducing disappointments. Every attendee will gain useful information to improve his/her own communication skills. Doctors and all staff members can benefit from this seminar.
Participants will:
- Understand the cycle of communication
- Recognize barriers to communication
- Reduce disappointments through improved communication
- Learn how better communication will improve patient outcomes
Download “Reactivation Protocol”
Presenters:
:sharpen(level=0):output(format=jpeg)/up/2023/05/Dianne-Glasscoe-Watterson-thumbnail-3.jpg "Dianne Glasscoe Watterson")
Dianne Glasscoe Watterson RDH, BS, MBA
More courses with Dianne Glasscoe WattersonDianne Glasscoe Watterson, RDH, BS, MBA, is an accomplished author, speaker, and consultant. She has authored hundreds of articles for professional journals and two textbook chapters in Foundations of Periodontics for the Dental Hygienist. Dianne is best-known for her monthly column, titled “Staff Rx” in RDH magazine and “Practice Wisdom” in Dental Economics. Additionally, Dianne has authored two books, Manage Your Practice Well, and The Consummate Dental Hygienist. Dianne was honored by Dentsply® as a “Distinguished Dental Professional” in 2005 and Colgate® in 2009 and 2010 as a “Key Opinion Leader.” Dianne has been chosen as a “Top Clinician in Speaking and Consulting” by Dentistry Today every year since 2006.
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