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114 thoughts on “Improving Clinical Outcomes with Enhanced Communication”
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:sharpen(level=0):output(format=jpeg)/up/2021/05/critical-thinking2.jpg "Seeing is not always believing: An introduction to Critical Thinking")
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You must speak to the person directly. “Mrs. Smith, I’m calling in reference to your past due account. The doctor did your dentistry in good faith that you would pay your bill. Is there a problem?” Always be calm, controlled, and concerned.
When a pt would no call/no show for an appt. I would list it as a failed appt. Only to have the pt. show up very late and the dentist would still see them.How would you handle that situation?
How can I take x-rays without the prescription from the DDS?
Our office utilizes the ‘demannd force’ program which encorporates the ‘phone herald’ that confirms appts with a cal- text message or email. What do you feel about these programs? Pts do have a choice to ‘opt out of text or calls or emails?
What % of hygienists schedule the recall appt vs receptionists?
What is the kindest way to give a budget to a patient?
How do you feel about charging a fee for failed appts and how would you enforce it??
How do you handle patients that are late or no show their appt?
What do you do with the patient who refuses to give a full medical history?
A question on the terms we use for patient home care regimen. Should we say patient/client compliance or patient/client adherence for home care plan? I have used the term compliance-but it has been suggested to say adherence as it is not punitive sounding. What is your opinion?
Any suggestions to get our front staff to stop using the phrase ‘just a cleaning’?? I never use it but they and the doctors insist on this phrase?
Rarely are there openings in my schedule and if there is- usually staff would like their prophy then. When do you think I could find adequate time for sharpening my instruments? I come in early and leave late as it is- so doing the sharpening then is not a good time!?
I’ve seen you speak before and you mentioned a dvd for shapening. Can I get a copy of this dvd? I’ve been thinking about it for a long time now. I need all the tips I can get!
What is the recommended amount of time for radiographs? not everyone has the same mouth or needs!?
Our Hygiene appts are sched in 7 to 8 months- some patients are upset because they can’t get the 6 month recall appt- that insurance pays for. Any ideas?
Excellent session! I would love to hear more of you!
How do you suggest a patient be handled when they arrive late? 10 min can be absorbed- but sometimes they come 1/2 way throught the appt. and expect to be seen?
If a patient has a history of not showing up at appointments; do you terminate the doctor patient relationship? How much of a now show- is enough to tolerate?
What is your opinion of daily morning huddles for the staff?
How do you feel about charging patients for broken appintments?
What does one do when the hygienist is more mature than the dentist and everyone else in the office?
Dianne is a wonderful speaker. Your material is useful!Thank you!
It’s difficult requesting necessary radiographs for an oral cancer patient. How would you deal with a patient so opposed to radiographs in this situration tactfully?
What’s your opinion on patients that ask for appointments at afterhours? Or at hours when you’re not available?
When patients ask what is an infection control fee, what is the approiate way to explain it?
Whould you please give me a sample of concern form for the treatment ?
What about using postcards for 6 month care?
How many broken appointments should you allow before dismissal?
If you have a patient that refuses periodontal treatment and all they want is a ‘regular cleaning’ do you do a prophy and have them sign the refusal form??? How many appts do you do a ‘reg cleaning’ before they have the perio?
What is your opinion about charging after missing 2 appointments?
What is the best way to work out a situation when a patient needs an emergency very expensive procedure- and he/she cannot afford it?
What about the pacient who does not pay and wants to continue the treatment?
How about patients that come late?
Any suggestions on how to change the behavior of the patient who consistently arrives late for their appoinments?
How do you dismiss someone from your practice? What should you say to them?
How do you comunicate with the dentist that you don’t agree with their policy of 6 month radiographs due to the ADA guidlines?
What should you say when you call a patient to try and reinstate them back in the hygiene sched?
We have payment plans for patients in our office- and patients often forget to pay their bills. What is the best way to remind them?
What is the best approach when dealing with pediatric patients with poor oral hygiene – parents are not always happy to hear that their child has poor OH?
Any suggestions for communicating with parents about treatments needed for their children?
What are your ideas of an ASAP list and how do you approach the patient with this?
How important is the intraoral camera in hygiene for selling the patient on restorative?
Wonderful lecture. Thank you so much for the information!
Do you feel it necessary that a patient who refuses radiographs sign a refusal form?
What would you say for a patient calling in to the office saying he or she will be 10-15mins late? Because sometimes they end up coming really late and their entire appt is over?
Thank you for helping us with this difficult subject- it was fabulous!
Do we still get a Doctor’s exam when they showed up late? Waiting for Doctor will only make us later!?
In regards to the pt that refuses xrays- when the pt asks ‘why do I need them’ I have trouble explaining to the pt why xrays are important. Any advice??
What would be the proper thing to say instead of “Do you understand?” or “Does that make sence?” I work in an orthodontic office and work with teenagers who just look at you like you are stupid. When I want to know that they are clear on the instruction- what would be best to say?
I have a patient which i have done all 4 quads SRP, and then referred to perio for an evaluation. She has pockets ranging 5-9+mm. perio recommended treatment including extraction of many teeth- bone grafting and flaps. Pt never returned to perio for treatment but continues to return to me for perio maintenance visits every 3 months religiously. How do I help this pt to follow through with perio treatment? Or what should my next step be? It feels like i am dooing SRP at every visit!